Terms & Conditions

Welcome to www.guaranteedlet.com. GuaranteedLet.com is an online property lettings service that offers a free instant online rental quote for all landlords looking for a guaranteed monthly income for three to five years.

When you (“You”) use www.guaranteedlet.com, You are entering into a legal agreement governing the way You use Our Website and You agree to all of these terms. You also agree to Our Privacy Policy, which covers how We collect, use, share, and store Your personal information. If You do not agree with these terms, please DO NOT use Our Website and DO NOT submit an application for a Guaranteed Rental Figure. By continuing to use Our Website, You acknowledge that You have read and understood these terms and conditions and that You agree to be bound by all of its provisions. Please note that Our Privacy Policy also forms part of these terms.

    1. Information About Us
      www.guaranteedlet.com is a website operated by GTEEDLET LTD (“We/Us/Our”).  We are a private limited company incorporated in England and Wales under company number 9251306 and have Our registered office at Walford House, Basingstoke Road, Spencers Wood, Reading, Berkshire, RG7 1AA.
    2. Using our Website
      1. Our Website is only for UK residents. If You’re not in the UK, We may not be able to offer You our services.
      2. In order to use Our Website, You must be at least 16 years old.
      3. Access to Our Website is permitted on a temporary basis, and We reserve the right to withdraw or amend the service We provide on Our Website without notice (see below). We will not be liable if for any reason Our Website is unavailable at any time or for any period.
      4. When You apply for a Guaranteed Rental Figure on Our Website, You may be issued with a username and password. If You are issued with a username and password, You must treat such information as confidential, and You must not disclose it to any third party. We have the right to disable any user password, whether chosen by You or allocated by us, at any time, if in Our opinion You have failed to comply with any of the provisions of these terms of use.
      5. You are responsible for making all arrangements necessary for You to have access to Our Website. You are also responsible for ensuring that all persons who access Our Website through Your internet connection are aware of these terms, and that they comply with them.
      6. When We provide You with a Guaranteed Rental Figure We will have made the following assumptions:
        1. The main supplies are connected;
        2. The boiler is in working condition;
        3. The building is fit for human habitation;
        4. There are no health & safety issues with the property;
        5. All planning and regulatory conditions have been lawfully met;
        6. Any necessary third party consents have been obtained;
        7. The property will be available with vacant possession; and
        8. Suitable buildings and liability insurance is in place.
      7. In addition to the assumptions listed in 2.6, at the point of applying for a Guaranteed Rental Figure, You will also be asked a series of questions about the property. We will consider Your answers to these questions when calculating Your Guaranteed Rental Figure.
      8. For the purposes of answering the series of questions about Your property, below are a list of definitions which will apply, along with market knowledge and assessment by guaranteedlet.com, and any person employed by them, when providing You with a guaranteed rental figure:
        Excellent Your property is of a high standard with no signs of disrepair.
        Average Signs of wear and tear are visible, with some repair and maintenance work required.
        Poor Signs of significant disrepair of the property are visible, requiring repair and maintenance.
        Furnished Carpets, curtains, white goods and all furniture is included i.e. beds, 3 pieces suites, wardrobes, dining table, chairs etc.
        Partly furnished Carpets, curtains, white goods and some furniture is included
        Unfurnished carpets, curtains and white goods are included
      9. A Guaranteed Rental Figure does not constitute a contract between You and Us. If You decide to let Your property through guaranteedlet.com, We will enter into a separate Tenancy Contract with You.
      10. Any Tenancy Contract that We may enter into with You will be subject to a property inspection by a member of guaranteedlet.com or by any person appointed by Us. If the state of the property or any other fact differs from the description and information provided by You in the Application, We reserve the right to adjust the Guaranteed Rental Figure. Once all inspections are completed, We will confirm Your Final Guaranteed Rental Figure, which will form the basis of Your Tenancy Contract, should You choose to let Your property with guaranteedlet.com.
      11. Your Final Guaranteed Rental Figure will be valid for a period of 28 days from the date that We issue it. If You do not enter into a Tenancy Contract with Us within 28 days of being issued with a Final Guaranteed Rental Figure, You will have to apply again on Our Website.
      12. If for any reason We are unable to offer You a Tenancy Contract, We will notify You at the earliest opportunity possible.
    3. Trademarks

      ‘guaranteedlet’ is used as an unregistered trade mark by GTEEDLET LTD. We may also claim rights in other trade marks, service marks, logos and icons contained on Our Website. All rights are expressly reserved.

    4. Copyright
      1. We own all copyright, design right, database rights and all other intellectual property rights in the content of Our Website, unless We state otherwise.
      2. You can access and use Our Website for personal, non-commercial use only. You may not access or use Our Website for any commercial purposes or otherwise exploit, extract, publish, distribute, or reproduce any part of it for any commercial purpose.
      3. You must not interference with Our Website with intent to deny, corrupt, damage, or otherwise interfere with Our Website’s service, or for other commercial purposes.
    5. Accuracy and validity of information
      1. While We take all reasonable steps to make sure that the information on these pages is accurate and up-to-date, We nonetheless supply it on an ‘as is’ basis. Accordingly, We don’t accept any liability for any errors or omissions.
      2. If You’re in any doubt about the validity of information on these pages, please check by contacting us.
      3. To the extent permitted by law, We hereby expressly exclude:
        1. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
        2. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with Our Website or in connection with the use, inability to use, or results of the use of Our Website, any websites linked to it and any materials posted on it, including, without limitation any liability for:
          1. loss of income or revenue;
          2. loss of business;
          3. loss of profits or contracts;
          4. loss of anticipated savings;
          5. loss of data;
          6. loss of goodwill;
          7. wasted management or office time; and
          8. any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to Your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
      4. This does not affect Our liability for death or personal injury arising from Our negligence, nor Our liability for fraudulent misrepresentation, nor any other liability which cannot be excluded or limited under applicable law.
    6. Availability
      1. While We take all reasonable steps to ensure this website is always accessible, We won’t be held liable if, for any reason, it’s unavailable. We may have to suspend access to the Our Website for routine or emergency updates and maintenance, but We’ll try to keep any disruption to a minimum.
      2. Also, We can’t warrant that Our Website is free of viruses or defects of any description, and We won’t be held responsible for any technical problems You may suffer as a result of using Our Website.
    7. Third-party websites

      Our Website may also contain links to websites operated by third parties. The responsibility for the operation and content of these websites rests solely with the organisation identified as controlling the website, and will be governed by their own terms and conditions. We provide links for convenience, and including a link doesn’t imply endorsement in any way of Our Website it links to. We don’t accept any responsibility or liability for the contents of any linked website.

    8. Acceptable use of Our Website
      1. You may use Our Website only for lawful purposes. You may not use Our Website:
        1. in any way that breaches any applicable local, national or international law or regulation;
        2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; or
        3. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
      2. You also agree:
        1. not to reproduce, duplicate, copy or re-sell any part of Our Website in contravention of the provisions of these terms; and
        2. not to access without authority, interfere with, damage or disrupt:
          1. any part of Our Website;
          2. any equipment or network on which Our Website is stored;
          3. any software used in the provision of Our Website; or
          4. any equipment or network or software owned or used by any third party.

Privacy Policy

  1. The personal information we collect from You
    1. The way We use Your personal information is governed by our privacy policy, which forms part of these terms. Please read our privacy policycarefully – it deals with Your rights and our obligations in relation to Your personal data. This includes what We can do with it, and who We may disclose it to, together with Your rights of access.
    2. The pages on Our Website are only directed at United Kingdom residents. We have provided this privacy policy to help You understand how We collect and use Your personal information when You visit Our Website.
    3. The information that We collect via Our Website may include:
      1. any personal details that You type in and submit such as Your name, address, e-mail address, date of birth, property details and any other information that you submit; and
      2. data that allows Us to remember You and how You use this website. This saves You from re-keying information when You return to Our Website and allows Us to arrange Our Website content to match Your preferences.
    4. We use “cookies” to collect this data. Cookies are text-only strings of information that are stored on Your web browser or hard disk. They provide useful information to website owners, which helps in all sorts of ways. For You, it means You can use Our Website more efficiently and save time by not having to re-enter Your details each time You visit. They also make sure You receive the most relevant information from Us. For Us, cookies help to analyse how Our customers interact with Our Website so We can make improvements. At guaranteedrent.com, We use the following cookies
      1. Necessary
      2. Performance
      3. Functionality
    5. Certain cookies are necessary in order for You to use Our Website (“Essential Cookies”). These are used ‘in-session’ each time You visit and then expire when You leave Our Website. They’re not stored on Your computer and they don’t contain any personal data. You can delete them via Your browser if You wish to, but this will restrict the functions that You’re able to carry out on Our Website.
    6. Certain cookies are supplied by our business partners and help Us to filter out irrelevant messages or pop-ups and to make sure that We only send You information that’s interesting and relevant to You (“Optional Cookies”).
    7. Certain cookies make it quicker and easier for You to access sites on subsequent visits that use Flash technology. Deleting them means You may have to re-enter information each time You visit Our Website. But just like any cookie, You can delete Flash cookies by going to the Settings Manager for Your Adobe Flash Player. You will be taken to the Adobe website, which lists the websites with the cookies in Your browser. Just click delete opposite the relevant website.
    8. You have the ability to accept or decline cookies by modifying the settings of Your web browser. However, You may not be able to use all the interactive facilities of Our Website if cookies are disabled.
    9. If You share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer.
  2. What We do with Your information
    1. Your information may be used by Us for the purpose of creating a Guaranteed Rental Figure and communicating with You. It may be disclosed to certain third parties including, but not limited to inventory clerks, insurance providers and contractors who provide a service to Us.
    2. Your information may be transferred to any country, including countries outside the European Economic Area. By using Our Website, You indicate Your acceptance of such processing. We will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this privacy policy.
    3. If You give us information about another person, in doing so You confirm that they have given You permission to provide it to us to be able to process their personal data (including any sensitive personal data) and also that You have told them who We are and what We will use their data for, as set out in this notice.
    4. In the case of personal data, with limited exceptions, and on payment of the appropriate fee, You have the right to access and if necessary rectify information held about You.
  3. Your rights
    1. You can ask us to update or remove Your personal information by e-mail or by writing to the Customer Services at:
      GuaranteedLet
      Walford House
      Basingstoke Road
      Spencers Wood
      Reading
      Berkshire
      RG7 1AA
      [email protected]
    2. You also have the right to request a copy of all the personal information We hold about You. To do this, simply write to us at the address above enclosing a cheque for £10.00 payable to Gteedlet Ltd to cover our administrative costs in dealing with Your request.
    3. We will take all reasonable steps to confirm Your identify before providing You with details of any personal information We may hold about You.
  4. Complaints Policy
    1. Guaranteedlet.com aims to provide the highest standards of service to all our clients, but to ensure that your interests are safeguarded, we offer the following complaints policy.
    2. If you are unhappy with any aspect of the service provided, we need You to tell us about it. In the first instance, please email or write to us at the above address.
    3. Every written complaint will be acknowledged in five working days and then investigated thoroughly.
    4. The complaint will be reviewed by a manager, and we will provide a detailed response within 21 days. If we require longer than this time, we will advise you in writing and confirm our revised response date.
    5. If You remain dissatisfied with the result of the internal investigation, we will look at reviewing the decision with a member of the senior management team at Guaranteedlet.com. Following the conclusion of our in-house review, we will write to you within 14 days with our final position on your complaint.
    6. If You are dissatisfied with the conclusion of the in-house review of the complaint, You can refer the matter to The Property Redress Scheme at the below address:
      Property Redress Scheme
      Ground Floor
      Kingmaker House
      Station Road
      New Barnet
      Hertfordshire
      EN5 1NZ
      [email protected]
      0333 321 9418
  5. Other websites and information security
    1. Any other websites that may be linked to or by Our Website(s) will be subject to their own terms and privacy policies which may differ from ours. You should carefully read the privacy policies of these websites before submitting any personal information.
    2. You should also be aware that communications over the internet, such as e-mails, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered – this is the nature of the internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
  6. Disclaimer
    We will not be liable for any loss of use, profits, savings or data or any indirect, special or consequential damages or losses, whether such losses arise in contract, negligence or tort, including without limitation to the foregoing any losses in relation to Your use of, reliance upon or inability to use Our Website.
  7. Variations
    We reserve the right to update these terms from time to time without giving You notice. You can always see the latest version by revisiting this page.
  8. Governing law and jurisdiction
    These terms shall be construed and interpreted under the laws of England and Wales and the courts of England and Wales shall have exclusive jurisdiction in relation to any dispute arising from these terms.